Privacy Policy

for

Pinpoint Works Ltd

https://www.pinpointworks.com

https://app.pinpointworks.com

 

Updated 21st May 2018

 

 

1. Our Services

We only hold the data necessary to offer our Service provided on our web and mobile apps. This includes such information as (but not limited to): the site plan used to create a work list site which is be provided by the Client or their representative directly; any users the Client invites to a site or sites; and the information entered into each work list site by the Client and their users, including documents and media files. ​

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2. Data Storage Limitation

We will hold data for up to two years on the Service after a client has cancelled a subscription. After this point, or on specific request from the client, it is deleted from our servers. ​​

3. Data Storage Location

Our primary servers are located in the EU (Ireland) and hosted by AWS (Amazon Web Services). ​​

4. Personal Information

We never sell, rent or exchange mailing lists, phone lists or any other client related information which may be held on our applications. In addition, we do not have access to user passwords. ​​

5. Email Updates

We regularly email website news, product updates and general information to those customers who have agreed to our Terms and Conditions upon registering for our service. All subscription emails sent by us will be clearly marked from us and contain clear information on how to unsubscribe from our email service. Alternatively and additionally, users may respond "Unsubscribe" to any of these emails.

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6. Spam

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.​​ All email correspondence from Pinpoint Works will contain relevant information about updates to the service or other company news.

7. Data Protection 

We comply with the principles and regulations of the European Union GDPR May 2018 when dealing with all data received from any user on our Service.

7.1 How Information is Collected​

Direct and Indirect Contact with Our Company

We collect personal and non-personal information if the User directly fills out the form on our marketing website (https://pinpointworks.com) or send us an email to info@pinpointworks.com directly. We also collect data from events, conferences, seminars, etc. through direct contact with a Pinpoint Works representative or one of our partner companies or the event organizer’s database which will all require your explicit consent to share your contact details at the time of taking your details or signing up for the event itself.

Cookies

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. The use of and consent to cookies is required on the Pinpoint Works web application and marketing websites on initial interaction with either of these websites. Please see section 8 of this Privacy Policy for more information on the cookies used by Pinpoint Works.​

7.2 Type of Information Collected

Personal Information

We receive, collect and store any personal information you enter on our marketing website and web application or provide us in any other way, for example, via the info@pinpointworks.com email address. This includes the “Your Info” form with required information including: first and last name, email address, how you heard about our services, and your industry. Where provided voluntarily, it will include your phone number and a site plan or general arrangement in order to set up your free trial sit with us. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet to access your current location so that we may contact you at an appropriate time, for example, during general working business hours, and also to identify potential market opportunities for our services.

Our automated email service provider is SendGrid (https://sendgrid.com) and they are fully GDPR compliant, as is our use of their tool. Only users who are subscribed to the Pinpoint Works demo or trial accounts or have a paid subscription receive these emails. An example of this email includes the daily email notifications or ‘Forgot your password’ emails.

Non-Personal Information

We may use software tools, such as Kissmetrics, Google Analytics and Facebook Pixel on our marketing website (https://pinpointworks.com) and web application (https://app.pinpointworks.com). All of these companies are GDPR compliant as is our use of the tools they provide. We use these types of services to measure and collect non-personal session information, including page response times, length of visits to certain pages, page interaction information, and referral website information. 

7.3 Why Information is Collected

Your personal and non-personal information may be collected and used for the following reasons:

  • To provide and operate the Pinpoint Works Services; Example: starting a User on a free trial.

  • To provide our Users with ongoing customer assistance and technical support; Example: email regarding questions a User may have.

  • To be able to contact our Users with general or personalized service-related notices; Example: updates on new features to the service.

  • To keep our users informed on any events in which we participate: Example: You may receive an email regarding our attendance at an industry-specific conference with an option to meet with us personally.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information which we may use to provide and improve our respective services; Example: If Users are viewing certain pages of our marketing website, such as a Pricing page.

  • To comply with any applicable laws and regulations; Example: We are required to obtain billing address and contact information for all users who subscribe to our services.

7.4 How We Communicate with Users

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to collect subscription or other fees related to the account, to send updates about our services or company, such as product or event updates, or other reasons explicitly in relationship to your subscription to our company as necessary. For these purposes we may contact you via email, telephone, online calling or video calling service, or other means of communication as specified by the User.

7.5 How Consent is Granted

Consent to gather personal and non-personal information is granted in several ways:

  • Consenting to our marketing website’s cookies policy.

  • Ticking the check box on our marketing website’s “Your Info” form (https://pinpointworks.com).

  • Ticking the check box on our web application (https://app.pinpointworks.com) upon signing up to the Pinpoint Works demo or user specific accounts.  

  • Providing your contact details at an event or conference in which we participate or attend through direct communication, communication with our partners, or through the specific event organizer. All information received will be subject to GDPR compliance and treated by us as noted in this Privacy Policy.

  • Providing contact information directly to one of our employees, representatives, partners, or referred users in regards to more information about our services.

7.6 How to Withdraw Consent

Please see section 8.2 of this Privacy Policy for information.

7.7 Questions

Please direct any questions specific to your data and account to info@pinpointworks.com or your sales representative​​.

8. Cookie Policy

We use cookies, pixels and tags (which we shall collectively define as “Cookies”) on the Pinpoint Works website (https://pinpointworks.com) and web application (https://app.pinpointworks.com) for a variety of purposes which are described in this Cookie Policy. By using the Pinpoint Works marketing website and/or web application you consent to the storing and accessing of Cookies on your device in accordance with the terms of this Cookie Policy.

8.1 What Are Cookies and What Do They Do?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit the Pinpoint Works website or web application, a computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

For further details on cookies, please visit the website All About Cookies where you can find comprehensive information on Cookies.

8.2 Consent and Blocking of the Use of Cookies on the Pinpoint Works Website and/or Web Application

By navigating away from the home page of the Pinpoint Works website and continuing to use the Pinpoint Works website and/or web application, you are consenting to our use of the Cookies described in this Cookie Policy.

If you do not consent to Pinpoint Works using Cookies or, having previously consented to our use of Cookies, you decide to block such use then please read the next section of this Cookie Policy entitled “Blocking our Use of Cookies”.

Blocking our Use of Cookies
You can block our use of Cookies at any time by activating the settings in your web browser. Please visit All About Cookies where you can find comprehensive information on cookie management for a wide variety of web browsers.

What Happens if I Block Cookies?
If you choose to withhold consent to Pinpoint Works’ use of Cookies, or subsequently block Cookies that you previously consented to, some aspects of the Pinpoint Works website may not work properly and you may not be able to access all or part of our Pinpoint Works website or web application.​

8.3 How We Use Cookies on the Pinpoint Works Website and/or Web Application​

Session Cookies

We use Wix and SendGrid on our website and web application which use session and persistent cookies to track various bits of data for the following reasons: various security and security validation measures, IP identification, activity logging (example: How long a user is on the marketing site), feature implementation (example: automated emails if you forget your login password). Cookies are also used to track general account information in relation to how the program is being used by our Users and how they interact with the various features on our platform in order to provide feedback to our team. This information is then used to create a more fluid user experience.

Analytics
We use Google’s analytics Cookies and Kissmetrics’ analytics Cookies which, in conjunction with our web server’s log files, allow us to identify unique, but anonymous users. These Cookies can also calculate data such as the aggregate number of people visiting our Pinpoint Works website and web application, how frequently certain features are used on the Pinpoint Works web application, the pages a user has viewed, and the time spent by users at the Pinpoint Works website. This helps us gather feedback so that we can improve the Pinpoint Works website and web application and better serve our users. Further information on each Cookie is set out in the table below.

8.4 Cross platform advertising and user recognition

We also use Cookies provided by Facebook. These Cookies operate in different ways but they are all used in connection with Pinpoint Works advertising served to a user of the Pinpoint Works Facebook Page, the recognition of such users and the devices used by the user to access Facebook and the Pinpoint Works website. Further information on each Cookie is set out in the table below.

8.5 Third party websites and platforms

Your use of third party websites and platforms such as Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which Pinpoint Works is not responsible. You should review third party terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.    

8.6 You can find more information about the individual Cookies we use and the purposes for which they are used in the list below: 

Cookie Type and Purpose:

Wix: This Cookie is placed by Wix. It enables Pinpoint Works to implement security measures, read IP (Internet Protocol) addresses, and identify various time indicators, such as session lengths for various pages of our website. For more information about Wix please see: https://support.wix.com/en/article/cookies-and-your-wix-site

 

Kissmetrics: This Cookie is placed by Kissmetrics. Kissmetrics uses this on the Pinpoint Works web application for the following purposes: to help identify unique visitors and/or devices; assess usage patterns and perform traffic analysis; diagnose problems with our servers, and otherwise administer the Kissmetrics Service. This allows our Clients to use the Kissmetrics Service to better analyze and measure their users’ interactions with their website and to organize activities by the same user on their website across time. For more information about Kissmetrics, please see: https://signin.kissmetrics.com/privacy/

SendGrid: This Cookie is placed by SendGrid. It enables the Pinpoint Works web application to send specific emails related to the Pinpoint Works web application’s services. This includes automated email notifications, automated emails for forgetting your password, and product update emails. For more information on SendGrid, please see: https://sendgrid.com/policies/privacy/services-privacy-policy/

Google Analytics: This Cookie is placed by Google. It enables Pinpoint Works to learn information about our users use of the Pinpoint Works website such as the time of visit, the pages viewed, whether the user has visited before and the website visited prior to visiting the Pinpoint Works website. For further information about Google Analytics please see: https://www.google.com/policies/technologies/types/

 

Facebook Pixel: This Cookie is placed by Facebook. It enables Pinpoint Works to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables Pinpoint Works to see how our users move between devices when accessing the Pinpoint Works website and Facebook, to ensure that Pinpoint Works’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Pinpoint Works website. For further information about the Facebook Pixel please see: https://en-gb.facebook.com/business/help/651294705016616​​

9. Contact Us

If you have any questions relating to our Privacy Policy please email us at info@pinpointworks.com