Pinpoint Works Ltd
Updated 21st May 2018
1. Our Services
We only hold the data necessary to offer our Service provided on our web and mobile apps. This includes such information as (but not limited to): the site plan used to create a work list site which is be provided by the Client or their representative directly; any users the Client invites to a site or sites; and the information entered into each work list site by the Client and their users, including documents and media files.
2. Data Storage Limitation
We will hold data for up to two years on the Service after a client has cancelled a subscription. After this point, or on specific request from the client, it is deleted from our servers.
3. Data Storage Location
Our primary servers are located in the EU (Ireland) and hosted by AWS (Amazon Web Services).
4. Personal Information
We never sell, rent or exchange mailing lists, phone lists or any other client related information which may be held on our applications. In addition, we do not have access to user passwords.
5. Email Updates
We regularly email website news, product updates and general information to those customers who have agreed to our Terms and Conditions upon registering for our service. All subscription emails sent by us will be clearly marked from us and contain clear information on how to unsubscribe from our email service. Alternatively and additionally, users may respond "Unsubscribe" to any of these emails.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses. All email correspondence from Pinpoint Works will contain relevant information about updates to the service or other company news.
7. Data Protection
We comply with the principles and regulations of the European Union GDPR May 2018 when dealing with all data received from any user on our Service.
7.1 How Information is Collected
Direct and Indirect Contact with Our Company
We collect personal and non-personal information if the User directly fills out the form on our marketing website (https://pinpointworks.com) or send us an email to firstname.lastname@example.org directly. We also collect data from events, conferences, seminars, etc. through direct contact with a Pinpoint Works representative or one of our partner companies or the event organizer’s database which will all require your explicit consent to share your contact details at the time of taking your details or signing up for the event itself.
7.2 Type of Information Collected
We receive, collect and store any personal information you enter on our marketing website and web application or provide us in any other way, for example, via the email@example.com email address. This includes the “Your Info” form with required information including: first and last name, email address, how you heard about our services, and your industry. Where provided voluntarily, it will include your phone number and a site plan or general arrangement in order to set up your free trial sit with us. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet to access your current location so that we may contact you at an appropriate time, for example, during general working business hours, and also to identify potential market opportunities for our services.
Our automated email service provider is SendGrid (https://sendgrid.com) and they are fully GDPR compliant, as is our use of their tool. Only users who are subscribed to the Pinpoint Works demo or trial accounts or have a paid subscription receive these emails. An example of this email includes the daily email notifications or ‘Forgot your password’ emails.
We may use software tools, such as Kissmetrics, Google Analytics and Facebook Pixel on our marketing website (https://pinpointworks.com) and web application (https://app.pinpointworks.com). All of these companies are GDPR compliant as is our use of the tools they provide. We use these types of services to measure and collect non-personal session information, including page response times, length of visits to certain pages, page interaction information, and referral website information.
7.3 Why Information is Collected
Your personal and non-personal information may be collected and used for the following reasons:
To provide and operate the Pinpoint Works Services; Example: starting a User on a free trial.
To provide our Users with ongoing customer assistance and technical support; Example: email regarding questions a User may have.
To be able to contact our Users with general or personalized service-related notices; Example: updates on new features to the service.
To keep our users informed on any events in which we participate: Example: You may receive an email regarding our attendance at an industry-specific conference with an option to meet with us personally.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information which we may use to provide and improve our respective services; Example: If Users are viewing certain pages of our marketing website, such as a Pricing page.
To comply with any applicable laws and regulations; Example: We are required to obtain billing address and contact information for all users who subscribe to our services.
7.4 How We Communicate with Users
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to collect subscription or other fees related to the account, to send updates about our services or company, such as product or event updates, or other reasons explicitly in relationship to your subscription to our company as necessary. For these purposes we may contact you via email, telephone, online calling or video calling service, or other means of communication as specified by the User.
7.5 How Consent is Granted
Consent to gather personal and non-personal information is granted in several ways:
Consenting to our marketing website’s cookies policy.
Ticking the check box on our marketing website’s “Your Info” form (https://pinpointworks.com).
Ticking the check box on our web application (https://app.pinpointworks.com) upon signing up to the Pinpoint Works demo or user specific accounts.
Providing contact information directly to one of our employees, representatives, partners, or referred users in regards to more information about our services.
7.6 How to Withdraw Consent
Please direct any questions specific to your data and account to firstname.lastname@example.org or your sales representative.
8.1 What Are Cookies and What Do They Do?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit the Pinpoint Works website or web application, a computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.
For further details on cookies, please visit the website All About Cookies where you can find comprehensive information on Cookies.
What Happens if I Block Cookies?
We use Wix and SendGrid on our website and web application which use session and persistent cookies to track various bits of data for the following reasons: various security and security validation measures, IP identification, activity logging (example: How long a user is on the marketing site), feature implementation (example: automated emails if you forget your login password). Cookies are also used to track general account information in relation to how the program is being used by our Users and how they interact with the various features on our platform in order to provide feedback to our team. This information is then used to create a more fluid user experience.
We use Google’s analytics Cookies and Kissmetrics’ analytics Cookies which, in conjunction with our web server’s log files, allow us to identify unique, but anonymous users. These Cookies can also calculate data such as the aggregate number of people visiting our Pinpoint Works website and web application, how frequently certain features are used on the Pinpoint Works web application, the pages a user has viewed, and the time spent by users at the Pinpoint Works website. This helps us gather feedback so that we can improve the Pinpoint Works website and web application and better serve our users. Further information on each Cookie is set out in the table below.
8.4 Cross platform advertising and user recognition
8.5 Third party websites and platforms
Your use of third party websites and platforms such as Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which Pinpoint Works is not responsible. You should review third party terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.
8.6 You can find more information about the individual Cookies we use and the purposes for which they are used in the list below:
Cookie Type and Purpose:
Wix: This Cookie is placed by Wix. It enables Pinpoint Works to implement security measures, read IP (Internet Protocol) addresses, and identify various time indicators, such as session lengths for various pages of our website. For more information about Wix please see: https://support.wix.com/en/article/cookies-and-your-wix-site
Kissmetrics: This Cookie is placed by Kissmetrics. Kissmetrics uses this on the Pinpoint Works web application for the following purposes: to help identify unique visitors and/or devices; assess usage patterns and perform traffic analysis; diagnose problems with our servers, and otherwise administer the Kissmetrics Service. This allows our Clients to use the Kissmetrics Service to better analyze and measure their users’ interactions with their website and to organize activities by the same user on their website across time. For more information about Kissmetrics, please see: https://signin.kissmetrics.com/privacy/
SendGrid: This Cookie is placed by SendGrid. It enables the Pinpoint Works web application to send specific emails related to the Pinpoint Works web application’s services. This includes automated email notifications, automated emails for forgetting your password, and product update emails. For more information on SendGrid, please see: https://sendgrid.com/policies/privacy/services-privacy-policy/
Google Analytics: This Cookie is placed by Google. It enables Pinpoint Works to learn information about our users use of the Pinpoint Works website such as the time of visit, the pages viewed, whether the user has visited before and the website visited prior to visiting the Pinpoint Works website. For further information about Google Analytics please see: https://www.google.com/policies/technologies/types/
Facebook Pixel: This Cookie is placed by Facebook. It enables Pinpoint Works to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables Pinpoint Works to see how our users move between devices when accessing the Pinpoint Works website and Facebook, to ensure that Pinpoint Works’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Pinpoint Works website. For further information about the Facebook Pixel please see: https://en-gb.facebook.com/business/help/651294705016616
9. Contact Us