The feedback from our clients keeps us evolving and is a testament to the product we have today.
Here's what they have to say:
"Pinpoint Works has become an essential part of the build process. It has modernized the way the build team tracks ongoing works and communicates to the shipyard."
M.Y. 130m+ New Build
“I like the simplicity and ease of use of Pinpoint Works: it gives a great platform for documenting faults and works and then allowing an online point-by-point system of negotiating the action required and then monitoring the progress and final results. The ability to include parties that need to be aware of the point in question (on board departments, contractors, management, owners etc.), as well as adding in photos and documents and easily sort information with the tagging system, makes this simple tool very powerful.
“I'm in the process of making a Pinpoint report the central focus of our weekly planning meetings on board and I see its use on board expanding as the crew become accustomed to documenting defects and works in this very simple and efficient manner. I will definitely continue to use Pinpoint both on my current vessel and in future project management enterprises that I am involved in.”
Captain, M.Y. Maraya, 54m
“I was introduced to Pinpoint early 2016 and since then I’ve been using it for all of the projects onboard from daily worklists to warranty work and everything in between. Simple to use and quick to reference it’s become a daily part of the operations onboard”
“Having access to a programme like this for our warranty period, which provides a central up-to-date account of all the issues, has allowed all parties involved access. It has cut down on miscommunications between departments, management shore side, contractors and the many others involved in this process. It has been a considerable time-saver and my inbox is not overloaded with endless email chains.
With the ability to add photos, documents and comments, it has made this big task much more manageable and we will continue to utilise the system even after the warranty period is complete. After using this programme for over a year I can highly recommend it to any big or small operation as it has simplified my workload and provides a great record that anyone can access in the future.”
Jay de Villeneuve
Chief Officer, M.Y. Mischief, 52m
"For me Pinpoint Works has been an essential part of the build and warranty process. It has allowed me to effectively log defects whilst on the go, allowing everyone involved to view, download documents and discuss the issues before formulating a plan for remedial work.
As well as this it has given us a great resource of records for the future. We continue to use Pinpoint Works alongside our PMS for continued maintenance and reference onboard."
Chief Engineer, M.Y. Elysian, 66m
“This has been my first encounter of using collaborative cloud-based work lists and I have definitely been very impressed with Pinpoint. The user interface is slick and intuitive and being able to tag locations and easily upload photos and other documents to points means you aren’t required to write as much, which saves time. Having all up-to-date information stored together and accessible to everyone has made the process of sharing warranty issues with the shipyard and colleagues much more efficient than exchanging emails and spreadsheets.”
ETO, M.Y. 110m+
“Pinpoint have literally reinvented the wheel with this easy to use and seamless software. From day one the package was all that we expected, which accompanied exceptional service. We have gone from soggy ink stained note books to the future of the super yacht industry! Thank you Pinpoint Team.”
Chief Officer, M.Y. Invictus, 66m
“The first impression of Pinpoint Works was positive as it would help simplify our documentation system. It was easy to implement into our daily working process and the team adapted quickly to the Pinpoint set up.
"We have found that using Pinpoint Works has saved us time on daily documentation and made warranty or refit items much easier to document so that all parties involved have a much clearer overview of the status on board, thus saving all parties invited to use the system time and money. At present we are hoping to get Pinpoint Works implemented on further projects as it is a system that will benefit a project, whether it be a refit or new build, for all parties involved at an affordable cost.”
Senior Surveyor, Wrede Consulting
“Chantier Naval Couach has been looking for a tool to support the construction of large yachts and capture improvement requested all along the construction process. So far, we were using a number of different Excel spreadsheets that were always subject to too many discussions. Pinpoint Works has brought us a single space for all of our issues or improvements requested by the surveyor’s team, allowing for perfect tracking of all ongoing activities.
“Implementing new software always creates tension within an organization. With Pinpoint Works, the ease of use and intuitive interface has allowed a very fast conversion for all users. For the first time in delivering a large Yacht we have not had to ‘fight’ or ‘discuss’ the work list, all parties could agree a smooth handover. The customer and shipyard benefited equally. I also see great value in keeping a history of the problem/ resolution process through the features offered by Pinpoint Works.”
CEO, Chantier Naval Couach
“Pinpoint Works is an excellent solution for managing the day to day problems and issues that arise when project managing a race boats preparation. Rather than numerous spreadsheets across all the different domains everything can be found in one easy to use database. Jobs and issues that have been resolved can be found again with ease, providing a real overview of all the works that are carried out onboard. Knowing who intervened and when. It is one of the tools in life where the more you put in the more you will get out. It is easy to learn and adapt to different projects.
"Being able to upload video and pictures [...] speeds up time when going through the ‘jobs list’ with an owner or skipper, and adds a layer of
professionalism to what was once just line after line of issues in a dull and often complicated spreadsheet. If an issue is recurrent a simple check using the ‘tags’ will pull up who carried out the last repair or check, speeding up ordering and how to go about putting the issue right."
Technical Coordinator, IMOCA 60 No Way Back
“Being a new yacht under warranty, I was in need of a software application that clearly documented and organised each job to make it as easy and simple as possible for the shipyard and contractors. I had used the programme on my previous yacht for departmental work lists and found it was exactly what I was looking for. With the iPhone app it is the perfect tool for crew, heads of department, shipyards, contractors and captains.
“Very easy to set up, it takes away the confusion and misunderstanding that previously occurred when dealing with companies in a second language via emails and excel sheets. Now I take a photo, add a location pin to the uploaded GA, tag the relevant company or individuals concerned, the priority level and add comments and a description. They can add their own comments and photos or videos as the job progresses.”
Captain, M.Y. Gazzella, 50m
“Pinpoint Works is such a user-friendly obvious programme that is truly easy to use. The General Arrangement Plan (GAP) navigation works perfectly to guide you to the problems and the fact that people can all leave comments is great – it’s transparent and we love to work that way. It is organised and all in one place, which means it actually gets used. The colour coding is clear and the programme is not over-complicated.
"We have the management team, the shipyard and the crew all using it and now the owner’s office would like to have access.”
Director Project Coordination, Y.CO
“Introducing the Purser Course students to Pinpoint Works always gives us such great pleasure, their reactions are always so positive, and all the students wish they had discovered the software sooner. Any requests/student questions to James and Leslie is always dealt with in a prompt and professional manner, they really give the whole package when using Pinpoint Works.”
Purser Trainer, The Crew Academy
“Pinpoint has been absolutely fantastic and certainly helped streamline things as well as keep everyone in the loop of what needs to be done.”
Bosun, M.Y. Polar Star, 63m
“I find the Pinpoint system very useful, friendly and straight forward to use it. It really improved the communication between different departments and the management office giving to everyone a clear picture of the maintenance or improvements that need to be done.”
Purser, M.Y. Lauren L
“I found Pinpoint a very useful tool, since we are using it on Lauren L communication is improved between all departments and the Office. In
addition it's great data base for past 12 months as we can see everything in detail what and when was done for each project.”
First Mate, M.Y. Lauren L, 90m
“I am really enjoying the system and is making life not only more simple but makes it look so much more organised and professional.”
Captain, M.Y. Lena, 52m
“Pinpoint Works’ range of features such as photo and video sharing with allocated parties has helped us to get clearer answers and understandings from contractors across Europe; eliminating misunderstandings with language barriers. Now, after 12 months, the scope of work is slowly shifting on board, but Pinpoint Works still proves to be an effective and dynamic part of the day-to-day running of the vessel, not just in the build and warranty stages.
“With Pinpoint Works’ new app now launched, junior crew have had more accessibility and contribution to the developing work lists and defects on a weekly basis. All in all, I look forward to working more with Pinpoint Works and watch it grow and develop into what I think is ‘the essential on board application’.”
Second Officer, M.Y. 70m+
“I hadn’t come across anything like Pinpoint Works before, but when I saw it, the potential was clear.
Since implementing it onboard, we actively use it for a range of purposes from daily fault reporting to departmental checklists and through to yard planning. It’s great to be able to visualise various projects on the yacht and invite contractors to view specifics relevant to them.
Ultimately, it makes delegating and tracking the progress of jobs and work onboard simple and transparent.
The Pinpoint Works team are beyond helpful and always striving to improve their product. It’s become an invaluable tool for us and I can’t recommend it enough.”
Captain, M.Y. A2, 42m
“MY Titania went into an intense, six-week end of season refit period in March 2019 with 300 items to have completed mixed between contractors and the crew. With lists already prepared before entering the shipyard, everyone was able to save time at every step of the process due to being organised using the Pinpoint Works software, its report exporting feature and their crew’s hands-on documentation of the projects.
Each day, crew would take photos and comment on their mobiles of the progress of their work during our refit, changing the priority and status accordingly. Using the Pinpoint Works Dashboard, we could oversee the progress of each project and department without countless internal meetings, and always be up to date for important weekly shipyard meetings. We knew where and when we needed to press hard for the betterment of the project because we had the visibility to do so. It was almost too easy to refer to the scope of works from our mobiles, whilst the contractor had their hard copies.
The simplistic beauty was that, as Captain, I was not the one compiling the documentation into reports for the owner or shipyard. It’s all done by the crew, and it’s done once. No double-handling, excel versions or literally hundreds of emails and threads.
We use Pinpoint Works every day.”
Captain, M.Y. Titania,73m
For YAS Protec, using Pinpoint Works is a professional first contact with the yacht, it shows them that we are transparent and onboard to help them.
The feedback we receive from our superyacht clients is only positive regarding our Pinpoint Works Inspection Surveys. It avoids so many issues at the completion of the refit period. The client feels safe about his yachts’ condition from the start to the end of the shipyard period, as they can access our report at any time as a Guest user.
And the most important is the time we save by using Pinpoint Works. No need to spend hours using different software to deliver an inferior survey report to our client. Pinpoint Works provides a user-friendly interface for Admin and Guest users (clients).
All the YAS Protec team is fully satisfied working with Pinpoint Works."
Technical Manager, YAS PROTEC
"Since setting up the Pinpoint Works maintenance tracking system at little cost to the school, my site team can keep up to date with all of the jobs across our two split sites. The best bit about it is you can download the App onto your phone making it even easier to list and pinpoint jobs as you notice them. They are automatically loaded straight onto your computer and even on my Caretaker’s computer who works on my other site a mile away. You can take pictures of the job, pinpoint the exact spot, write text and even send it to a contractor for a quotation. It has helped us to speed up all of our maintenance program."
“Pinpoint Works is a must for any Caretaker or Site Manager! It is a fantastic and innovative maintenance system that it is easy to use and I would highly recommend it.”
Site manager, Ashley Down School's Federation