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We're Hiring!

Account Executive Assistant Position

 

Job Type: Permanent, Full-Time, Flexible Hours, 40h/week

Salary: £25,000-35,000/year, experience-dependent

Holiday: 26 days per year, including public holidays

Where: Remote, must be UK-based with the right to work in the UK

Language: Fluent English required; other languages a bonus

 

General Statement

Do you love working with potential clients to teach, train, problem-solve, and maintain relationships? Are you technically competent and pick up new things quickly? Do you have a high level of attention to detail and excellent communication skills? If so, this role will provide you with variety, autonomy and the opportunity to provide support to our head of business development by assisting during the sales process. This is an integral position in a SaaS company with an exciting global client base.

 

This is an opportunity for a candidate with a high level of written and verbal communication, detail-oriented nature, and strong technical comprehension to join a tight knit, small but growing software company. The aim of the position is to assist the sales team by building relationships with clients through a superior level of support and maintaining our CRM database.

 

We’d love to hear from you if…

You love customer-facing interactions and are energised by interacting with people.

You enjoy supporting a sales team by completing administrative tasks and technical support related to prospective and new clients.

You are adept at communicating and facilitating works and information across various departments.

You are used to working with a high level of autonomy and self-discipline to get the job done right.

 

Job brief

We are looking for an account executive assistant to join our business development team. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction to potential and new clients.

 

As an account executive assistant, you should showcase excellent communication skills, written and verbal. You should also act proactively to address clients’ needs and support the sale process from beginning to end as directed by the sales team.

 

Ultimately, you will indirectly contribute to an increase in sales, build company-client relationships from the ground up, and keep client data up to date.

 

Initial Responsibilities

  • Maintaining prospective and new client data within our CRM.

  • Setting up new trial accounts within the Pinpoint Works system.

  • Assist in delivering demonstrations to clients.

  • Act as a point of contact and source of information for prospective clients.

  • Organize regular client meetings to discuss their requirements.

  • Resolve problems and handle technical inquiries in a timely manner.

  • Sending quotes to potential clients

  • Monitor and report on sales performance analytics.

  • Suggest innovative ideas to increase sales and improve customer experience.

  • Establish best practices internally and externally.

  • Stay up-to-date with new features and product launches.

  • Further responsibilities related to the above list will be identified on the job, as required.

 

Requirements and skills

  • Previous experience as an account executive assistant or background in sales a bonus.

  • Understand and produce sales performance metrics is a bonus.

  • Hands on experience with customer service for demanding clientele.

  • An ability to gasp clients needs and to increase customer engagement.

  • Solid knowledge of CRM software and MS Office.

  • Intimate knowledge of the Pinpoint Works software – web and mobile apps (iOS and Android).

  • High level of technological competency in order to troubleshoot with the client.

  • Quick to learn new technology.

  • Swap tasks regularly throughout the day while maintaining high productivity.

  • Communicate effectively with the customers and the internal team.

  • Facilitate conversations between several parties, internally and externally.

  • Assist the sales team with video demos with a high level of attention and personal presentation.

  • Time-management skills with the ability to self-manage, working methodically and logically.

  • Meticulous attention to detail.

  • Must be able to prioritise their workload and sustain organization and time-management skills.

  • A proven record of competency and self-motivation is required. The individual will be part of a team that is in communication daily but will need to work with minimal supervision regularly...

  • An excellent level of documentation skills are required. These are crucial when creating and/or updating client files and discussing client feedback with internal team.

  • Will be able to offer flexible working hours to ensure support of our global clients.

  • Honest and organised with excellent presentation skills, you’ll be adept at managing multiple customers, understanding their needs and advising on how our software can make them more efficient and effective – whether in a single department or across a global network.

  • Must be a team player who thrives on being a key player in building a small business. Enthusiastic, energetic and passionate personalities with initiative will thrive.

 

Qualifications

  • Proven experience in other sales/customer service role preferred.

  • BSc or BA in business administration, sales or marketing preferred.

  • Knowledge of market research, sales and negotiating principles preferred.

  • Outstanding knowledge of MS Office.

  • Prior knowledge of CRM software.

  • Previous experience with the Pinpoint Works platform preferred.

  • Must possess the ability to solve critical issues in a timely manner.

  • First class communication and people skills are essential. The candidate must be able to interface with individuals from all levels within the business in a fair and professional manner in order to build relationships and trust.

If you would like to apply for this position please send a cover letter and CV to joanna@pinpointworks.com

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