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Account Manager

Job Type: Permanent, Full-Time – 40h/week

Salary: £25,000-35,000/year, experience-dependent + commission

Holiday: 34 days per year, including public holidays

Where: Remote, must be UK-based with the right to work in the UK

Language: Fluent English required; other languages a bonus

General Statement

Do you love working with clients to solve problems and maintain relationships? Are you technically competent and pick up new things quickly? Look no further than this role, which will provide you with variety, autonomy and the opportunity to provide customer service and first-level technical support as part of a small software company with an exciting global client base.

This is an opportunity for a candidate with a high level of communication, attention to detail and technical comprehension to join a small, tight-knit SaaS company working within a global niche sector. The aim of the position is to build relationships with clients through a superior level of customer support after the software has been deployed in order to ensure client success with the project and to build brand loyalty.

We’d love to hear from you if…

You love customer-facing interactions and are energised by interacting with people.
You are a natural problem solver, deeply committed to finding the right outcome or solution for the client.
You take real joy in being the point person for technical challenges and being the person who unblocks those challenges to make the customer experience consistently excellent and well-supported.
You are a confident and thoughtful written communicator, able to adapt your style to different audiences and express yourself with clarity and brevity.
You pride yourself on your ability to translate complex technical concepts into plain English that anyone can understand and follow.
You enjoy solving problems and communicating the solution concisely.
You are ready to be a part of a small but close-knit team dedicated to building a product to serve our client base.

Initial Responsibilities

Become a technical expert of the software product – web and mobile apps (iOS and Android) – to:

Build relationships with existing and new clients after the sale has occurred, including phone calls, video calls, email, and WhatsApp
Ensure clients are using the product successfully throughout their organisation
Act as the main point of contact for any technical issues reported by clients with the ability to quickly troubleshoot
Maintain a high rate of client resubscription
Collaborate closely with the internal team to ensure customer satisfaction
Relay client feedback to the product team
Assess current processes and suggest improvements

International travel may be required

What is Required

Working knowledge of the Pinpoint Works software – web and mobile apps (iOS and Android)
Quick to learn new technology
Communicate effectively with the clients and the wider technical team
Highly autonomous with the ability to effectively plan, control and organise the schedule
High level of written and verbal communication skills
Work efficiently and log time effectively
Swapping tasks regularly throughout the day while maintaining high productivity
Support a large number of clients to a high degree
Work methodically and logically
Assimilate quickly and retain new information
Have energy, initiative & enthusiasm
Demonstrate excellent attention to detail
Flexible working hours – some weekend and after-hours work may be required to support our global clients.

The Ideal Candidate

Experience in software support is a bonus but not required.
A high level of technical capabilities and troubleshooting is required.
Must possess the ability to solve critical issues in a timely manner.
First-class communication and people skills are essential. The candidate must be able to interface with individuals from all levels within the business in a fair and professional manner.
The Individual must be able to prioritise their workload.
A proven record of competency and self-motivation is required. The individual will be part of a team that communicates daily but needs to work with minimal supervision regularly.
An excellent level of documentation skills and attention to detail are required. These are crucial when creating and/or updating client files and discussing client feedback with the internal team.
Will be able to offer flexible working hours to ensure the support of our global clients.
A strong level of commitment is required. Last-minute incidents and outages will arise due to unforeseen circumstances, and the successful candidate will be expected to help after-hours.
Honest and organised with excellent presentation and negotiation skills, you’ll be adept at managing multiple clients, understanding their needs and advising on how our software can make them more efficient and effective – whether in a single department or across a global network.
Must be a team player who thrives on being a key player in building a small business.

What We Offer

A competitive salary with commission potential on recurring client subscriptions
34 days of holiday, including public holidays
Automatic enrollment in a pension plan
Potential for company-sponsored training when requested if applicable to the position.

How to Apply
Please submit a cover letter along with your CV clearly stating your suitability for the role, current notice period and location to joanna@pinpointworks.com

We look forward to hearing from you.

Business Development Assistant

Role: Full-time – 40 hours per week

Location: Remote, must be UK-based with the right to work in the UK

Salary: £25,000-£30,000 p.a. depending on experience

Holiday: 34 days per year, including bank holidays

Start date: ASAP

Voly Group

Voly is a fast-growing and industry-leading SaaS business based in Manchester. We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, Voly has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry. Voly’s software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, also provides a simple, effective work list and project management solution for yachting.

Continual investment in new technology, like our new app and integrated prepaid card and FX/payment systems, enables Voly to provide a superior software solution. Voly is proactive about building a unique company culture. We do this by creating a dynamic workplace and forging strong professional relationships with a focus on innovation and business excellence. We currently have opportunities for Business Development Executive roles within Yachting, Music, Foreign Exchange, and Pinpoint Works.

This position is for Pinpoint Works: https://www.pinpointworks.com

For more information on Voly careers, please visit: https://www.volygroup.com/voly-careers

General Statement

This is an opportunity for a candidate with a high level of written and verbal communication, detail-oriented nature and strong organisational skills to join a small and growing software company based in Manchester. The position will support the sales team by assisting with the identification, assessment, and prioritisation of potential new clients, contacting potential leads, managing meetings and demos, preparing quotes and managing contract documentation. You should showcase excellent communication skills, both written and verbal. You should also act proactively to address clients’ needs and support the sale process from beginning to end as directed by the sales team. Ultimately, you will indirectly contribute to an increase in sales, build company-client relationships from the ground up, and keep client data up to date.

Initial Responsibilities

Maintaining prospective and new client data within our CRM.
Setting up new trial accounts and assisting in delivering demonstrations to clients.
Act as a point of contact and source of information for prospective clients and organise regular client meetings to discuss their requirements.
Sending quotes to potential clients and helping resolve problems, and handling technical inquiries in a timely manner.
Monitor and report on sales performance analytics.
Suggest innovative ideas to increase sales and improve customer experience.
Stay up to date with new features and product launches and help establish best practices.

Experience and Skills

Previous experience within a business development role or a background in sales is an advantage; alternatively, as a minimum, experience in customer service and support.
An ability to grasp client needs, increase client engagement and ability to communicate effectively with multiple clients.
Technical competency with a solid knowledge of CRM software and MS Office/Excel.
Ability to understand and produce sales performance metrics will be a strong advantage.
Assist the sales team with video demos with a high level of attention and personal presentation.
Time-management skills with the ability to self-manage, prioritise and work methodically in order to maximise productivity.
A proven record of competency and self-motivation with a high level of attention to detail.
High level of documentation skills and ability to accurately update client files and data.
First-class communication and people skills are essential. The candidate must be able to interface with individuals from all levels within the business in a professional manner.
A team player who thrives on being a key part in helping build the business, enthusiastic and energetic.

What We Offer

A competitive salary
34 days of holiday, including public holidays
Automatic enrollment in a pension plan
Potential for company-sponsored training when requested if applicable to the position.

How to Apply

Please submit a cover letter along with your CV clearly stating your suitability for the role, current notice period and location to joanna@pinpointworks.com

We look forward to hearing from you.

Client Support Administrator

Job Role: Permanent, Full-Time – 40h/week, Monday - Friday

Salary: £22,500 - £28,000/year experience-dependent

Holiday: 34 days per year, including bank holidays

Where: Remote with option to work in Cheadle-based office, (UK-based with full rights to work)

Language: Fluent English required, other languages a bonus

About Us

Pinpoint Works is an industry-leading yachting software provider. We are a fast growing, dynamic team on the search for dedicated individuals to join us on our journey as we continue to provide world-class support to our existing clients and expand into new markets.

Pinpoint Works (part of the Voly Group) is a SaaS company based in the UK. We provide a work list communication and documentation platform which consists of both web and native mobile apps (iOS and Android) to our global clientele in the niche market of super yachts within the maritime industry. It is used by crew onboard yachts and their support teams on shore to manage works in the full life cycle of a yacht.

Our parent company, Voly Group, is the leading financial solution of choice within the Superyacht sector. Continual investment in new technology and integrated pre-paid card and payment platform make it the most compelling solution in the industry. The Voly Group are now diversifying our target market and moving into the music industry, working with Tour Managers, Talent Managers and Production Managers of some of the biggest acts in the UK and across the world.

Role Overview

The role of the Client Support Administrator is to assist the Account Managers with the day-to-day contact with our clients to provide a high level of customer support and satisfaction, ultimately leading to brand loyalty and reduced churn rates. This support will be done through various channels including but not limited to our chat function, WhatsApp, voice and video calls, email, etc. You will also assist the client team in all matters relating to client requirements and administrative tasks.

You will be responsible for supporting all admin tasks within the platform, CRM systems and relevant software, liaising with contacts internally and externally. The ideal candidate will be a quick learner who enjoys a fast-paced environment and can work autonomously when required. You will work closely with multiple departments throughout the business within the operations and finance teams to successfully manage all client queries and support the client team.

This is a fundamental client-facing role within Pinpoint Works with room for opportunity to move up to an Account Manager depending on performance, as well as opening up other avenues within the business for the right candidate. There would also be room for growth within our parent company, Voly Group, in time.

Responsibilities

Answer queries and keep consistent communication via chats, voice and video calls, WhatsApp, and email
Collaborate closely with the internal teams to ensure client satisfaction
Fully understand the Pinpoint Works platform and other internally used software to enable you to support our clients
Understand a high-level overview of the program and our processes
Ensure client deal pages within our CRM are updated
Bug reporting and client feedback to the development team
Assess current processes and suggest improvements
Be a team player for the wider Voly Group team to support and learn from one another

Requirements

Excellent verbal and written communication skills
IT literate – Outlook, Excel, Word
Excellent attention to detail
High level of organizational skills to manage and prioritise workload
Proactive approach to all aspects of the role
Quick to learn new technology
Communicate effectively with the customers and the wider technical team
Work efficiently and log time effectively
Approach the position with initiative and enthusiasm
Normal office hours though some weekend and after-hours work may be required to support our global clients
Ability to work within agreed SLAs
Right to work in the UK