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Client Support Administrator

Job Type: Permanent, Full-Time - 40h/week, Monday - Friday

Salary: £22,500 - £28,000/year experience-dependent

Holiday: 34 days per year, including bank holidays

Where: Remote with option to work in Cheadle-based office, (UK-based with full rights to work)

Language: Fluent English required, other languages a bonus

Role Overview

The role of the Client Support Administrator is to assist the Account Managers with the day-to-day contact with our clients to provide a high level of customer support and satisfaction, ultimately leading to brand loyalty and reduced churn rates. This support will be done through various channels including but not limited to our chat function, WhatsApp, voice and video calls, email, etc. You will also assist the client team in all matters relating to client requirements and administrative tasks.

You will be responsible for supporting all admin tasks within the platform, CRM systems and relevant software, liaising with contacts internally and externally. The ideal candidate will be a quick learner who enjoys a fast-paced environment and can work autonomously when required. You will work closely with multiple departments throughout the business within the operations and finance teams to successfully manage all client queries and support the client team.

This is a fundamental client-facing role within Pinpoint Works with room for opportunity to move up to an Account Manager depending on performance, as well as opening up other avenues within the business for the right candidate. There would also be room for growth within our parent company, Voly Group, in time.

Responsibilities

  • Answer queries and keep consistent communication via chats, voice and video calls, WhatsApp, and email

  • Collaborate closely with the internal teams to ensure client satisfaction

  • Fully understand the Pinpoint Works platform and other internally used software to enable you to support our clients

  • Understand a high-level overview of the program and our processes

  • Ensure client deal pages within our CRM are updated

  • Bug reporting and client feedback to the development team

  • Assess current processes and suggest improvements

  • Be a team player for the wider Voly Group team to support and learn from one another

Requirements

  • Excellent verbal and written communication skills

  • IT literate – Outlook, Excel, Word

  • Excellent attention to detail

  • High level of organizational skills to manage and prioritise workload

  • Proactive approach to all aspects of the role

  • Quick to learn new technology

  • Communicate effectively with the customers and the wider technical team

  • Work efficiently and log time effectively

  • Approach the position with initiative and enthusiasm

  • Normal office hours though some weekend and after-hours work may be required to support our global clients

  • Ability to work within agreed SLAs

  • Right to work in the UK

How to Apply

Please submit a cover letter along with your CV clearly stating your suitability for the role, current notice period and location to pwhumanresources@voly.co.uk

We look forward to hearing from you.

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